I love music and have always wanted to learn a musical instrument. Finally I decided to get myself an Electronic Keyboard from Yamaha. After a bit of research, I settled down for the Yamaha PSR E453 model.
I bought the instrument on 7th July, 2018 for Musicians Mall, Kolkata.
I bought the instrument on 7th July, 2018 for Musicians Mall, Kolkata.
Very happy with my new purchase, I got back home; got myself a music teacher and started learning the instrument. However, not even a week had gone by, the instrument started to malfunction. The problem with the instrument is unique in itself and I am having a huge difficulty in establishing the problem with the machine. So, finally, I got a video footage of the issue and how it evolves.
Initially, when the instrument is turned on, it works fine and plays beautifully:
However, once you are playing on it for around one and half hour, it starts to malfunction. A particular set of keys stop producing a note and the problem persists do whatever you may - change mode, instrument, turn off and turn on etc; it doesn't matter. When it is turned off and kept such overnight, the next day if you are lucky, it may work normal!!!
Here is the video of the malfunction:
I mailed Yamaha about the malfunction and all they did was to immediately mail back a machine generated Auto-reply followed by no action from their side!!!
Frustrated with their response, I took the Keyboard to one of their service centres in Kolkata:
At the service centre, when the instrument was turned on, it played well which is what it does on start up and so they said, 'NO ISSUE' with the keyboard. Still on my insistence, they agreed to keep the instrument at the service centre and 'SEE IF ANY PROBLEM ARISES'. After keeping the keyboard with them for a week and getting no response from their side, I contacted them again on my own when they informed, 'THERE IS NO PROBLEM WITH THE KEYBOARD. YOU CAN TAKE IT BACK HOME. WORKING FINE'.
So, I took back the instrument with me and back home when started playing the device, after 90 minutes, the same issue cropped up!!!
I was very frustrated and wanted a replacement of the device but the service centre said, they can't. No communication came from YAMAHA either.
This is the POOR QUALITY of CUSTOMER CARE that YAMAHA provides to it's customers!!!
And, by the way, my device falls under their warranty period!!!
